FAQs
We’re happy to assist you in answering your burning questions
Candle Care
Why is my candle tunneling?
Oh no, your candle's digging a tunnel! This happens when it doesn't get enough "me time" during its first burn. To keep it from feeling boxed in, make sure that first burn reaches all the way to the edges.
If your candle does tunnel, wrap just enough tin foil around your candle to cover it. Light your candle and allow the candle to heat up enough to melt the edges.
How do I prevent soot buildup on the container?
Worried about your candle's sooty habits? Trim its wick to 1/4" inch before each burn, and keep it away from drafts. Be sure to check out our candle care tips for more information.
Can I reuse or repurpose the container after the candle is finished?
Absolutely! Our candle containers are born recyclable. Give them a second chance as succulent homes, jewelry holders, or keepers of tiny treasures.
Why does my candle have a weak scent throw?
Feeling a little underwhelmed by the scent strength? Remember, scent throw likes to mingle, and it depends on room size, fragrance concentration, and air flow. Sometimes, a bigger room calls for more candles for a real fragrance fiesta!
How long can I burn my candle for?
You can burn your candle for no more than 4 hours at a time. Even candles need to rest!
Are there any safety tips for candle burning?
Safety first! Always let your candle rest on a stable surface, away from flammable materials, and never leave a burning candle unattended. Check our candle care instructions for more pro tips.
What's the best way to store unused candles?
Keep those beauties cool and dry, away from the harsh sun, so the scent doesn't fade and the candle doesn't melt. Candles need their beauty sleep too!
How can I clean leftover wax from my candle vessel?
Pop it in the freezer or pour boiling hot water into your vessel for a few hours. The leftover wax will loosen making it easier to scoop out any leftover residue.
Wash your vessel with warm, soapy water and use as your heart desires.
What are your candles made of?
Our candles are the product of a beautiful blend of natural coconut and soy wax. This harmonious duet produces minimal soot for surfaces that stay effortlessly fresh. Plus, it likes to take its time to burn, so you can savor the moment!
Orders, Shipping and Returns
Do you offer returns or exchanges?
Due to the nature of our products, they are non-refundable and are final sale. We also do not offer exchanges.
We're all about quality and your satisfaction - if you've got a hiccup, reach out to us at plentifuljharsco@gmail.com with your full name, order number, and the issue. We'll see what we can do!
I received a damaged and/or incorrect product. What should I do next?
Oh no! If the item(s) you received is damaged or incorrect, give it a once-over. If you spot any damage, snap some pics and reach out to us at plentifuljharsco@gmail.com with "OOPS - Order#" in the subject. Include your full name and order number for quick action.
What forms of payment do you accept?
We're quite the open-minded bunch! We accept cash, debit, and major credit cards.
When will my order ship?
Your order will be shipped once it's been processed. This process may take up to 5 business days.
When can I expect to receive my order?
Our team is committed to promptly processing and dispatching your orders. Typically, we require 3-10 business days for order processing, packing, and shipping. Once your order has been processed, you will receive a confirmation email containing your shipment’s tracking number. This will allow you to monitor your order’s progress as it makes its way to its new home.
Uh-oh! My order's on a road trip to the wrong address! What's the rescue plan?
Once your order is processed, we are unable to change or update your address.
Do you ship outside of Canada?
As of now, we're maple syrup and poutine lovers only - we only ship within Canada. But don't fret, we're dreaming of spreading our scents far and wide in the future.